Purchase Terms: DriedFruitPlant – Someshwar Farm, Nashik

GST and Tax Compliance

We are registered under GST (Goods and Services Tax) Act. All invoices include GSTIN and HSN codes for dried fruits. Tax rates are as per current government regulations — typically 5% GST for dried fruits. We provide GST‑compliant invoices for business buyers who need input tax credit.

Export Regulations

For international orders, we follow Export (Quality Control and Inspection) Act 1963. Export lots are inspected and certified by authorized agencies. We provide all necessary documents: phytosanitary certificate, certificate of origin, health certificate, and packing list.

Payment Terms

Orders below 5 kg can be paid via COD (cash on delivery) with ₹50 service charge to cover courier fees. Orders above 5 kg require 50% advance via bank transfer or UPI. Balance is due before dispatch. If balance is not paid within 7 days of our dispatch‑ready notification, we cancel the order and refund the advance minus ₹100 admin fee to cover packing and QC costs already incurred.

We accept UPI (Google Pay, PhonePe, Paytm), NEFT, RTGS, and IMPS. Payment details are sent via email after order confirmation. For wholesale buyers, we offer 30‑day credit terms after the first 3 successful orders with on‑time payments.

Understanding Product Quality

You accept that dried fruits are agricultural products with natural variation in size, color, and taste across batches. We maintain moisture at 12–15% and test for aflatoxin, but we cannot guarantee identical appearance or exact sweetness levels. Grade (W240, W320) and harvest month are specified on labels — these determine size and price, not quality.

Our quality guarantee covers: moisture content within range, absence of pests and foreign matter, proper sealing. We do not guarantee specific taste intensity, exact color shade, or nut size uniformity within a grade range. Agricultural variance is natural.

Delivery Acceptance

Inspect the outer box upon delivery before signing the courier slip. If the box is crushed, torn, or wet, note "box damaged" on the delivery slip and inform us within 6 hours via phone or email with photos. Once you sign as received without remarks, we assume the box arrived intact and cannot process damage claims.

For wholesale deliveries above 25 kg, open and inspect contents within 24 hours. Report any shortage, wrong products, or quality issues within this window with photos of batch labels.

Allergen Awareness

Our facility in Someshwar processes tree nuts (cashews, almonds) and dried fruits (raisins, apricots). Despite cleaning between batches, cross‑contamination is possible. All our products may contain traces of tree nuts.

If you have severe nut allergies, do not consume our products. We are not liable for allergic reactions. Retail and wholesale buyers must include allergen warnings ("may contain tree nuts") on any repacked products sold to end consumers.

Order Cancellation by Us

We reserve the right to cancel orders if: (1) product is out of stock due to crop failure or quality rejection during QC, (2) delivery address is unreachable by our courier partners, (3) payment fails verification checks. Full refund is processed within 5 working days in such cases.

Refund and Replacement Policy

We do not refund opened packs due to food safety regulations. For unopened packs with quality issues (excess moisture above 16%, presence of pests, wrong product sent), share photos and batch number within 7 days of delivery. We verify against our QC records and issue replacement or full refund within 10 working days.

Refunds are processed to the original payment method (bank account, UPI ID). COD orders receive refund via bank transfer — provide your account details with IFSC code. International buyers receive refunds via the same payment gateway used for purchase.

Complaint Escalation

If your issue is not resolved within 14 days, you may escalate to: (1) Consumer forum in Nashik for claims below ₹1 lakh, (2) FSSAI regional office in Maharashtra for food safety concerns, (3) Cyber cell for payment or data issues.

Minimum Order Quantities

Retail customers: no minimum, you can buy from 100 g packs. Wholesale and hotel buyers: 25 kg per SKU minimum. Export: 500 kg minimum per shipment. These limits help us maintain quality and reduce packaging waste.

Force Majeure

We are not liable for delays or failures caused by events beyond our control: natural disasters (floods, droughts affecting harvest), government restrictions, courier strikes, or pandemic lockdowns. In such cases, we will notify you promptly and offer rescheduling or full refund.